Return and Cancellation Policy

  • You can cancel any order placed provided it has not been dispatched. In this case, you need to intimate Saffroind Enterprises and call with purchasing details as soon as purchase is done.
  • Saffroind Enterprises reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email.
  • You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to ‘prove otherwise’ shall be exclusively on you.
  • In case you received an open or unsealed package from Saffroind Enterprises or shipping partners, please do not accept the shipment and intimate Saffroind Enterprises to investigate the issue. Saffroind Enterprises will replace the product.
  • NO returns will be accepted once products are delivered and accepted by you.
  • In case there are any Quality concerns, please email us from your registered e-mail address at contact@saffroind.com by mentioning your subject line as Purchase order no_Quality Concerns. E.g. X123_Quality Concerns
  • Saffroind Enterprises takes Quality as one of their top Values. In case of any complaint, a special team will be assigned to investigate the matter in order to refund or replace the product to you. This process may take 3-4 weeks depending on concerns received by you.
  • The return shipping cost: All return shipping costs are the responsibility of the customer.
  • The recipient must make arrangements with Saffroind Enterprises support as to how the return should be handled prior to placing the items back in transit to company.

Refund

Once the order has been cancelled, you will receive the refund within four weeks after deduction of 5% which is incurred towards payment gateway during purchase. The refund will be made to the same payment option(s) originally used to pay for the order. If the payment was by Credit Card or Net-Banking, Saffroind Enterprises will refund the Credit Card or Net-Banking account.